FAQ’s

Shipping Policy:

• We offer standard and expedited shipping options.
• Standard shipping typically takes 3-5 business days.
• Expedited shipping typically takes 1-3 business days.
• Orders over $50 qualify for free standard shipping.
• We ship to all 50 U.S. states and Canada.
• International shipping is available for an additional fee.

Return Policy:

• We accept returns of unwashed, unworn, and undamaged items within 30 days of purchase.
• Returns must be accompanied by a receipt.
• Shipping costs are non-refundable.
• Refunds will be issued to the original method of payment.

Exchange Policy:

• We offer exchanges for the same item or a different item of equal value.
• Exchanges must be made within 30 days of purchase.
• Exchanges must be accompanied by a receipt.
• Shipping costs are non-refundable.

To make a return or exchange, please follow these steps:

1. Pack the items you wish to return or exchange securely in the original packaging.
2. Include a copy of your receipt in the package.
3. Mail the package to the following address:

[Your Name] [Your Address] [Your City, State, Zip Code]

Please note:

• We are not responsible for lost or damaged packages.
• We recommend using a trackable shipping method to return or exchange items.

If you have any questions about our shipping and return policies, please contact us.

 

Yes, we do ship internationally. We ship to over 200 countries and territories around the world. The shipping cost for international orders will depend on the destination of your order, the size and weight of your package, and the shipping method you choose.

Here are some of the estimated shipping times for international orders:

• Canada: 5-10 business days
• Europe: 7-14 business days
• Asia: 10-21 business days
• Australia and New Zealand: 14-28 business days
• Latin America: 10-21 business days
• Africa: 14-28 business days

Please note that these are just estimates and the actual shipping time may vary depending on a number of factors, such as customs clearance and weather conditions.

To get an accurate estimate of the shipping cost for your international order, please add the items you wish to purchase to your cart and proceed to checkout. You will be able to see the estimated shipping cost before you place your order.

Here are some additional details about our international shipping policy:

• We ship international orders via a variety of carriers, including DHL, FedEx, and UPS.
• All international orders are shipped with tracking so you can track your package online.
• You may be responsible for import duties and taxes when your order arrives in your country.

If you have any questions about our international shipping policy, please contact us.

 

to pay with an international credit card, simply enter your card information at checkout. Your card will be charged in your local currency.

Please note that some international credit cards may incur foreign transaction fees. You should contact your bank for more information about these fees.

Here are some additional details about our international payment processing:

• We use a secure third-party payment processor to process all international credit card transactions.
• Your card information is protected by industry-standard security measures.
• We will never store your full card number on our servers.

If you have any questions about our international payment processing, please contact us.

 

Whether or not you are charged sales tax on an item depends on the state in which you reside and the state in which the item is shipped from. In general, you will be charged sales tax on any item that is shipped to you from a state that has a sales tax and that has a nexus in your state. Nexus is a legal term that refers to a physical presence or substantial connection between a business and a state.

For example, if you live in California and you purchase an item from a store in California, you will be charged California sales tax on the item. This is because the store has a nexus in California, which means that it has a physical presence in the state. However, if you live in California and you purchase an item from a store in Oregon, you will not be charged Oregon sales tax on the item. This is because the store does not have a nexus in California.

There are a few exceptions to this general rule. For example, you will not be charged sales tax on food, prescription drugs, or certain other items. Additionally, some states have a de minimis rule, which means that you will not be charged sales tax on purchases that are below a certain amount.

To learn more about sales tax and how it applies to you, you can visit the website of your state’s tax department.

We process refunds within 5-7 business days. This means that it may take up to 5-7 business days for your refund to appear in your account.

The actual time it takes for your refund to appear in your account will depend on your bank or payment processor. Please contact your bank or payment processor for more information about their processing times.

Here are some factors that can affect the processing time for your refund:

• The type of payment method you used (credit cards typically process refunds faster than debit cards)
• The bank or payment processor you used
• The number of refunds being processed at the time

If you have any questions about your refund, please contact us.

 

The ability to cancel or change an order depends on the merchant’s policies and the status of your order. Here’s a general guide on how to cancel or change your order:

1. Check the merchant’s cancellation and change policy:

Before attempting to cancel or change your order, carefully review the merchant’s cancellation and change policy. This policy should outline the circumstances under which you can cancel or change your order, the timeframes for doing so, and any applicable fees.

2. Contact the merchant’s customer service:

If your order is still in processing, you may be able to cancel or change it by contacting the merchant’s customer service. Typically, you can reach them through phone, email, or live chat. Provide them with your order number and explain your request.

3. Act promptly:

The sooner you initiate the cancellation or change request, the higher the chances of it being successful. Once your order has been shipped, it may be too late to make any changes.

4. Provide accurate order details:

When contacting the merchant, have your order number and any other relevant information readily available. This will help the customer service representative quickly identify your order and assist you promptly.

5. Be prepared for fees:

Some merchants may charge a fee for canceling or changing an order. These fees are typically outlined in the merchant’s policies.

6. Alternative options:

If you’re unable to cancel or change your order directly with the merchant, you may have other options. For instance, if you paid with a credit card, you could contact your bank to initiate a chargeback.

7. Preventative measures:

To avoid the need to cancel or change your order in the future, take the following steps:

• Carefully review product descriptions and specifications before purchasing.
• Ensure you’re ordering the correct size, color, or quantity.
• Check your shipping address for accuracy.
• Place your order well in advance, especially if it’s time-sensitive.

There are several ways to get assistance if you need it.

Reach out to the merchant’s customer service:

The merchant you purchased from should have a customer service department that can assist you with your inquiries or issues. You can usually find contact information for customer service on the merchant’s website or in the order confirmation email.

Contact your bank or payment processor:

If you have issues with your payment or your order, you can also contact your bank or payment processor. They may be able to assist you with reversing charges, filing disputes, or providing additional information.

Seek help from online forums or communities:

There are numerous online forums and communities dedicated to customer service and consumer protection. These platforms can be a valuable resource for seeking advice, sharing experiences, and finding solutions to common problems.

Consult with a consumer protection agency:

Government agencies and non-profit organizations often oversee consumer protection and can provide guidance on resolving disputes or addressing consumer complaints. You can find contact information for consumer protection agencies in your area through online searches or government websites.

Consider legal action:

In extreme cases where you have been significantly harmed or cannot resolve an issue through other means, you may need to consider legal action. Consult with an attorney to discuss your options and determine if legal recourse is appropriate.

Remember, effective communication and documentation are crucial in seeking assistance. Clearly explain your issue, provide relevant details, and keep records of your interactions with the merchant, bank, or any other party involved.